Guarantees @ Dawes & Windows

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*Accredited Installers
*Deposit Protection
*10 Year Guarantee
*Insurance Backed Guarantee
*Free Advice Line
*Ombudsman Protection

Benefits To Consumers

Consumers using Accredited Members of DGCOS have the advantage of the following benefits:

• A comprehensively vetted Installer.
• Deposit Protection Insurance to safeguard any deposits you may pay (up to 25% of
the contract price maximum cover £50,000).
• A Comprehensive Written Guarantee on the quality of workmanship.
• An Insurance Backed Guarantee to protect the original guarantee in the event of the
installer ceasing to trade.
• Free inspections of disputed installations when necessary during the mediation
and/or arbitration process.
• Free Conciliation, Mediation, and Arbitration Procedures to deal with any
disputes that may arise between consumers and members.
• Access to the DGCOS Compensation Fund to honour any awards made by The
Ombudsman.

Consumers therefore have a very high level of protection in place and can be secure in the knowledge that they are using an installer that DGCOS is satisfied has a proper level of competence and adequate administration procedures.

What Is An Ombudsman?

An Ombudsman is someone to whom you can address a complaint about an organisation or body if you feel you have been dealt with unfairly or have suffered some financial or other loss you would like investigating.

There are a number of Ombudsman Schemes in the United Kingdom. Some Ombudsmen are Government appointed, for example, The Local Government Ombudsman and The Financial Services Ombudsman, whereas others are industry appointed, such as the Telecommunications Ombudsman and the Surveyor Ombudsman. The Double Glazing Ombudsman is a similar non-statutory scheme.

The Ombudsman can save industry and consumers money. In addition to freeing up the court system, there are also opportunities to explore the potential for mediation and conciliation and come to a negotiated settlement which provides both parties with a means for proposed compromise. If this process proves fruitless, The Ombudsman can investigate further and, if necessary, provide a determination and award by arbitration.

The Ombudsman's decisions are legally binding on both parties and enforceable in the same manner as a judgement of the court.